FAQ

We’ve gathered answers to the questions we hear most often to make shopping easy and stress-free. If you don’t see what you’re looking for here, feel free to reach out on our Contact Page. We’re always happy to help.

Q1: What is the processing time?

A: Ready-to-Ship Items
These items are already in stock and typically packaged and shipped within 1–3 business days.

Pre-Order Items
These items are not yet in stock and are produced in batches. Estimated arrival timeframes are listed in each product description. Most pre-orders are expected within approximately 8 weeks. Pre-order items ship once they arrive.

If your order includes both ready-to-ship and pre-order items, the entire order will ship together once all items are available. To receive ready-to-ship items sooner, please place a separate order.

During high-volume seasons or special events, processing times may extend slightly. Any temporary shop closures or adjusted timelines will always be clearly posted.

Q2: Why has my package not been shipped yet?

A: If your order hasn’t shipped yet, it may contain a pre-order item. Pre-orders ship once production is complete, and estimated timelines are always noted on each product page.

If your order includes both ready-to-ship and pre-order items, the entire order will ship together once all items are available. To receive ready-to-ship items sooner, please place a separate order at checkout.

Q3: What is a pre-order?

A: A pre-order is the purchase of a patch that has been fully designed and is currently in production with our manufacturer, but is not yet in stock. These items are produced in batches and ship once they arrive.

Estimated arrival timeframes are listed on each product page so you know what to expect before ordering. Because production and transit are involved, timelines are estimates and may vary slightly.

Q4: When will I know when my package has been shipped?

A: You’ll receive an automatic email as soon as your shipping label is created.

If you selected a tracked shipping option, your tracking number will be included in that email so you can follow your package’s journey. Please note that Economy shipping does not include tracking.

Q5: Do all orders include tracking information?

A: Not all orders include tracking. Economy shipping is sent in a stamped flat envelope and does not include tracking or insurance. This option is offered to help keep shipping costs low for small orders.

Standard and Priority shipping options include USPS tracking and insurance up to $100, when applicable. If you’d prefer tracking on a smaller order, simply choose a tracked shipping option at checkout.

Q6: What is your return policy?

A: All sales are final, as patches are inspected carefully before shipping. In the rare case that your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.

Q7: What if something goes wrong with my package?

A: We carefully pack and ship every order. Once a package is accepted by USPS, it is in their care for delivery.

Economy Shipping (stamped mail)
Economy shipping does not include tracking or insurance. Because there is no tracking, we are not able to trace, replace, or refund orders that are lost or delayed in transit when this option is selected. This option is offered to help keep costs low, but it does carry risk.

Standard & Priority Shipping (tracked)
These options include tracking and USPS insurance up to $100, when applicable. If a tracked package is lost or arrives damaged, we will assist with filing a USPS claim. Claims require tracking documentation and may require additional information from the recipient. Replacements or refunds are dependent on USPS claim approval.

To help avoid any issues, please double-check your shipping address at checkout and consider selecting a tracked shipping option for extra peace of mind. If you do run into a delivery issue, your local post office is often the best resource for tracking it down quickly.

Q8: Do you ship internationally?

Yes. We currently ship to Canada and select additional countries.

International shipping rates are calculated at checkout based on location and order size. Delivery times vary by destination and may take several weeks depending on customs processing.

Please note that buyers are responsible for any customs fees, duties, or import taxes required by their country. Once an international package is accepted by the carrier, it is in their care for delivery.

If you have any questions about shipping to your location, feel free to reach out before placing your order.

Q9: How do I apply my patch?

A: Our patches are designed to be easy to apply with a household iron. Here are some general guidelines:

Step 1: Preheat and prep the fabric

Set your iron to a cotton/medium-high setting with steam turned off.
Warm the area of fabric where the patch will go with the iron before placing the patch.

Step 2: Position the patch with care

Lay the patch exactly where you want it, adhesive side down.
Place a thin cloth (like a tea towel or cotton pillowcase) over the patch to protect both the patch and your iron from direct heat.

Step 3: Press firmly — no sliding

Place the hot iron on top of the cloth-covered patch and press down firmly for about 60 seconds without moving the iron. This ensures even heat and avoids shifting the patch.
Repeat this step once more for extra adhesion.

Step 4: Heat from the back for a stronger bond (optional but recommended)

Turn the garment inside out and press the patch area from the back for about 30 seconds with firm pressure.

Step 5: Let it cool & check adhesion

Allow the garment to cool completely before testing.
Gently tug at the edges of the patch — if any part is lifting, repeat the pressing process.

Care tip: To help your patch last, turn garments inside out before washing, use cold water, and hang dry or tumble dry on low heat.

Extra security: For items that see heavy use (like backpacks or jackets), many customers choose to reinforce their patch with a few stitches around the edge.

Disclaimer: These are general guidelines. Always check your fabric care instructions first, as results can vary depending on the material and equipment used.

Q10: Do you offer bulk discounts?

A: We don’t offer traditional bulk discounts, but we do have Bundle & Save options that give you the same kind of savings when ordering multiples. From time to time, we also offer special promotions and seasonal sales, so be sure to check back or join our newsletter so you don’t miss out.

Q11: Do you offer custom patches?

A: We don’t offer custom patches at this time. It’s something we may explore in the future. If you’d like to submit a patch idea for us to consider, you can share your suggestion here.

Q12: How can I stay updated on new patch drops?

A: The best way to stay in the loop is by following us on Facebook at @KindredSparksJourney. That’s where we share new patch drops, sneak peeks, and updates first.

You can also join our newsletter — you’ll get early access to new releases, special promotions, and behind-the-scenes updates. You can also follow us on social media for sneak peeks and inspiration. We love sharing what’s coming next!

Thanks for supporting Kindred Sparks! We believe every spark begins a story, and we’re so glad you’re part of ours.

Store Policies

All Sales Final: Patches are inspected carefully before shipping, so all sales are final. We do not accept returns or exchanges.
Order Changes: Once an order is placed, we aren’t able to make changes or cancellations. Please double-check your cart before checkout.
Payment Methods: We accept all major credit cards and Shop Pay for a smooth and secure checkout.
Sales Tax: Sales tax is collected where required by law.
Privacy: Your personal information is used only to process your order and keep in touch if you’ve signed up for updates. We will never share or sell your information.